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p{white-space:pre-wrap;font-size:14px}.scores{display:flex;flex-wrap:wrap;gap:6px;margin-top:10px}.person{flex-direction:column}.person,.person-top{display:flex;gap:12px}.person-top{align-items:center}.person-top strong{display:block;font-size:16px}.person-top small{color:var(--ink-3)}.person p{font-size:14px;color:var(--ink-2);flex:1 1}.person-foot{display:flex;align-items:center;gap:8px;padding-top:12px;border-top:1px solid var(--line-2)}.person-foot .hours{font-size:12px;color:var(--ink-3);margin-right:auto}.help-option{display:flex;flex-direction:column;gap:14px}.help-option .cost{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:10px;background:var(--warn-50);color:var(--warn);font-size:14px}.help-option .count{font-size:28px;font-weight:700;line-height:1}.help-log .q{font-weight:500}.help-log .a{margin-top:8px;padding:10px 12px;border-radius:10px;background:var(--brand-50);font-size:14px}.help-log .a.wait{background:var(--line-2);color:var(--ink-3)}.tabs{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:16px}.tabs a{display:inline-flex;align-items:center;gap:8px;padding:6px 12px 6px 6px;border-radius:22px;background:var(--surface);border:1px solid var(--line);color:var(--ink-2);font-size:14px}.tabs a:hover{text-decoration:none;border-color:var(--brand)}.tabs a.active{background:var(--brand);border-color:var(--brand);color:#fff}.tabs .count{min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:var(--warn);color:#fff;font-size:11px;display:grid;place-items:center}.sla{display:inline-flex;align-items:center;gap:4px}.staff-split{display:grid;grid-template-columns:minmax(0,1fr) 300px;grid-gap:16px;gap:16px;align-items:start}.staff-split .side{position:-webkit-sticky;position:sticky;top:20px;display:flex;flex-direction:column;gap:16px}@media (max-width:1100px){.staff-split{grid-template-columns:1fr}.staff-split .side{position:static}}.staff-thread{padding:0;overflow:hidden}.staff-thread .chat-scroll{max-height:560px;background:#f7f8f5}.staff-thread .letter{margin:14px 20px 0}.staff-thread .letters{padding-bottom:18px}.note{margin-top:8px;padding:8px 10px;border-radius:8px;background:var(--amber-50);color:var(--amber);font-size:13px}.grant-tag,.note{display:flex;gap:6px}.grant-tag{align-items:center;font-size:12px;color:var(--ink-3);margin-top:4px}.editor{padding:20px;border-top:1px solid var(--line);background:var(--surface)}.editor h3{font-size:15px;margin-bottom:12px;display:flex;align-items:center;gap:8px}.picker{border:1px solid var(--line);border-radius:10px;overflow:hidden}.picker-row{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);grid-gap:10px;gap:10px;align-items:center;padding:8px 12px;border-bottom:1px solid var(--line-2)}.picker-row:last-child{border-bottom:0}.picker-row:has(input:checked){background:var(--brand-50)}.picker-row select{font-size:13px;padding:6px 8px}@media (max-width:640px){.picker-row{grid-template-columns:1fr}}.canned{display:flex;flex-wrap:wrap;gap:6px}.canned button{border:1px solid var(--line);background:var(--surface);border-radius:16px;padding:4px 10px;font-size:13px;cursor:pointer;color:var(--ink-2)}.canned button:hover{border-color:var(--brand);color:var(--brand)}.canned button.policy{border-color:var(--amber);color:var(--amber)}.editor-bar{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.editor-bar .spacer{flex:1 1}.side-list{list-style:none;margin:0;padding:0;font-size:14px}.side-list li{display:flex;align-items:center;gap:8px;padding:8px 0;border-bottom:1px solid var(--line-2)}.side-list li:last-child{border-bottom:0}.side-list .grow{flex:1 1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.matrix{border-collapse:separate;border-spacing:0;font-size:13px}.matrix td,.matrix th{border-bottom:1px solid var(--line-2);padding:6px;text-align:center}.matrix td.sticky,.matrix th.sticky{position:-webkit-sticky;position:sticky;left:0;background:var(--surface);text-align:left;z-index:1;min-width:140px;padding-left:16px}.matrix thead th{vertical-align:bottom;background:#fafbf9;color:var(--ink-2);font-weight:500}.matrix .vertical{writing-mode:vertical-rl;white-space:nowrap;display:inline-block;padding:4px 0}.matrix .role-sep{border-left:1px solid var(--line)}.dot-cell{display:inline-block;width:14px;height:14px;border-radius:50%;background:var(--line-2)}.dot-cell.got{background:var(--brand)}.dot-cell.hint{background:transparent;border:2px solid var(--amber)}.legend{display:flex;gap:16px;align-items:center;font-size:13px;color:var(--ink-3);flex-wrap:wrap}.legend span{display:inline-flex;align-items:center;gap:6px}.progress{width:60px;height:6px;border-radius:3px;background:var(--line-2);overflow:hidden;display:inline-block;vertical-align:middle}.progress i{display:block;height:100%;background:var(--brand)}.auth-brand .brand-mark{background:#fff;color:var(--brand)}@media (max-width:860px){.page-head:has(+.chat-split.has-open),.page-head:has(+.mail-split.has-open){display:none}.chat-split.has-open,.mail-split.has-open{margin:-16px -16px 0;border-radius:0;border-left:0;border-right:0;box-shadow:none;height:calc(100dvh - 53px - var(--tabbar))}.content:has(.chat-split.has-open),.content:has(.mail-split.has-open){padding-bottom:0}.chat-head{padding:10px 12px}.chat-scroll{padding:12px 12px 8px}}.toast{margin-bottom:16px}